Hey there!

I'm Dirk Zimmermann

My professional life revolves around customer & user centricity, agility, leadership and digitization.
I strive to enable companies to meet and exceed customer's expectations by adopting a strong customer focus along the entire value chain, I set up and manage agile teams that perform fast and flexibly, and I drive digitization in internal and customer-facing contexts in order to increase customer satisfaction, efficiency, and customer lifetime value.

Dirk Zimmermann's photo

My professional life so far ...

... has led me through different industries, roles and responsibilities, while always maintaining curiosity and the ambition for lifelong learning - and for sharing experiences with others in the industry / community.

UX Design
Branded CX
Customer Centricity
Leadership
Digitization
Agility

Creating great Experiences!

My responsibilities and roles so far.
Teaching (Assistant) assignments
  • Managing in a Connected World (ESMT)
    (May 2022)
  • E-Business User Experience (TH Köln)
    (2015)
  • User Centered Design of Multimedia Apps (HS Harz)
    (2002)
  • User Centered Design for Libraries
    (2000)
Research Papers (excerpt)

Learning, Researching & Sharing!

My academic & scientific achievements.