Healthcare Information System

UX Design for a Suite of Healthcare Information Systems

Task: Development of a design system and set of user interface specifications covering various feature groups (e.g. Electronic Patient Record, Clinical Documentation, Medication Administration) across several clinical verticals (Clinical Care, Radiology, Operation Room, Cardiology, Oncology) for a web-based Healthcare Information System platform.

My roles: Team lead, project & process setup, research setup, overall coordination, quality assurance, UX Design & UI Specification

Skills applied: User Research, UX Prototyping & Design, UI Specification, iterative UX Testing, Design System Development, Agile UX Design

Platform development based on "feature group" and "clinical vertical" matrix

In order to develop a new suite of clinical information systems, the research & initial conceptualization aimed at identifying common "feature groups" across different clinical "verticals"  and a resulting feature/vertical matrix depicting the target functional requirements across the entire suite. This model served as the blueprint for team- and project setup, i.e. each feature-group and every vertical had a dedicated "owner" responsible for the UX quality in both dimensions: feature groups should be consistent across verticals and re-use concepts and UX elements as much as possible, while verticals should integrate the feature groups in the best possible way to support the specialized target users. This setup ensured continuous collaboration and optimization of UX concepts from both angles, and thus a consistent and re-usable repository for current and new verticals.

Development of overall UX Design System and accompanying Asset Collections

As the development of different verticals happened independently, in different development teams and in different time frames, the research, analysis and specification was supported by a design system serving as guardrail for new concepts and features. The design system contained a style guide for the general layout and experience of the solutions, a pattern library illustrating common solution patterns for specific clinical and general tasks, as well as an asset library of re-usable components to support consistent concept development. In addition, the design system was used as the basis for a repository of technical components (styles, code snippets, etc.) to be used by the front-end development teams to facilitate their work and to ensure a consistent execution of the UX designs.

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