I empower organizations to create enjoyable, efficient and valuable customer experiences.

My work revolves around customer & user centricity, agility, digitization and leadership. I enable companies to meet and exceed customers' expectations by adopting a strong customer focus along the entire value chain, I set up and manage agile teams that perform fast and flexibly, and I drive digitization in internal and customer-facing domains in order to increase customer satisfaction, efficiency, and lifetime value.

DIrk Zimmermann

Creating great Experiences!

Academic Degrees & Certifications
  • Executive Master of Business Administration
    (Mar 2021)
  • Certified Professional for User Experience
    (Jan 2021)
  • Master of Arts (Diplom) in Psychology
    (Apr 1996)
Teaching (Assistant) assignments
  • Data Driven Decisions (ESMT)
    (November 2022)
  • Managing in a Connected World (ESMT)
    (May 2022)
  • E-Business User Experience (TH Köln)
  • UCD of Multimedia Apps (HS Harz)
  • User Centered Design for Libraries
Research Papers (excerpt)
  • Einsatzmöglichkeiten von Chatbot-Interaktionen im schriftlichen Kundenservice
  • User Centered Design for SixSigma
  • Agile nutzerzentrierte Softwareentwicklung mit leichtgewichtigen Usability Methoden
  • A Requirement Engineering Approach to User Centered Design
  • Incorporating User Centered Requirement Engineering into Agile Software Development
  • User Interface Design at Siemens Medical Solutions 

Learning, Researching & Sharing!

If you are looking for my complete CV with additional resources (and I gave you a password to access it), you can find it here.
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